on Magix's customer service/support may be. I'm simply curious as to what others' overall p.o.v. But I'm not as a frequent participant here as in past years due to not editing or creating videos as much as I used to due to other life priorities. probably has been discussed here since Magix bought out Sony's editing software. I found out rather quickly there is no way to contact Customer Service except by long distance Phone.
It then said to contact Customer service.
When I tried to activate it following the screens it said it failed and gave me an error-10. This doesn't inspire confidence or taking the risk to upgrade if I can't solve the anomalies isssues.Īnd this topic of support, etc. This requires a free activation of a codec in Magix. But if so, seems they should be prepared for increased volume of inquiries and calls. Perhaps it's the holiday season, I don't know. The line is either busy or recording basically says they are too busy with other customers, try later. I've got a thread going here in the Vegas Pro/Video board on this, but wanted to talk to pre-sales at Magix, Yet. This never happened from v.6 to v.8 to v.10 (while under Sony ownership). veg side by side set on the exact same frame, and there are some anomalies happening (color variances, fx key frame settings a bit off). 6 and over the last 11 years there have been comments on the waxing and waning of then Sony, now perhaps also Magix's rather not-so-stellar response to its customers.īeen considering upgrading from VP10e to current VP Edit 15. I currently run the latest versions of Music Maker Premium, Movie Edit Pro Premium and Video Pro X each of them has, at different times, exhibited "problems" which have had me scratching my head, even tearing at my hair, but in all cases, using either the expertise of fellow-users on the forum or the knowledge of Magix' Support staff, I have been able to ultimately resolve those problems to my complete satisfaction.I've been using Vegas since. I'll start by admitting I've used Magix software for several years, and various versions, and I'm a moderator on their user forums so perhaps I'm a little biased! But the plethora of recent very negative comments does not in any way chime with my experiences of the company or its support.
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